Applus+

  • Billing Supervisor

    Job Locations US-TX-Sugar Land
    Internal Title
    Billing Supervisor
    Requisition ID
    2018-2682
    # of Openings
    1
    Category
    Billing
  • Company Bio

    applus-logo-3inch

     

    Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.

    Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

     

    Together beyond standards.

    Position Purpose

    • The purpose of this job is to deliver performance targets for timely and accurate billing to customers and provide leadership to internal and external staff on the Billing department processes, policies, and procedures.  
    • Billing Supervisor focused on act as a liaison between operations center and USA region, being the supervisor of the entire end to end Billing Process including reviewing and validating Billing Requests and Proforma as appropriate.

    Duties and Responsibilities

    • Engages, interacts, and provides daily oversight of the Billing Shared Services Center Team daily to motivate performance, address performance deficiencies, and ensure deadlines are met.
    • Engages and interacts with the Accenture BPO in Cebu, reviewing daily Statistics report, managing work load and escalating issues that are not in compliance with the SLA’s
    • Implements, monitors and adapts all Billing Processes to ensure an effective and efficent Billing Department at all times.
    • Monitor Status of manual and electronic billing and follow up as needed.
    • Assist field Operations with prompt client billing according to the contract.
    • Assists in Monitoring Work in Progress (WIP) Reports and addressing aged items in a timely manner.
    • Plan and implement quality assurance for all billing processes.
    • Understanding of Customer Contract/Project setup.
    • Knowledge of T&M/Lumps sum jobs regarding billing.
    • Ensures timely printing and distribution of invoices.
    • Monitor all client rate and fee arrangements to ensure compliance with the clients billing guidelines and accuracy of invoices mailed or electronically delivered.
    • Respond to various requests for historical billing, reconciliations, retainage and other billing related information.
    • Proactively anticipate and troubleshoot billing issues.
    • Work directly with Operations in making sure Contracts, PO’s and billing requirements are updated proactively
    • Auditing Customer invoices to ensure accuracy and making sure the billing team corrects proactively
    • Review Credit memos/rebills with supporting documentation.
    • Managing Month end billing cycles and communicating with internal and external stakeholders.
    • Reviewing Fieldforce Workflow and addressing any concerns with operations as well as the implementation team
    • Provide training to direct staff and other company employees on the Billing process.
    • Assist SSC Manager with analyzing Billing reports including WIP levels and analysis, ensuring balance between work load and performance in the billing department.
    • Acts as an escalation point for all customer or internal billing/process issues; provides root cause analysis/problem resolution.
    • Management of daily work volumes to meet monthly billing targets and service levels.
    • Staff Management; including daily work performance and goal expectations; time management.
    • Provides KPI reporting to SSC Manager and Billing Team and initiates corrective action with individual Billing Analysts.
    • Act as a point of contact with the Global Shared Services Center and USA.
    • Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
    • Follow and enforce the Company required safe work practices and procedures at all times.
    • Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally.
    • Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment and Safe Practices per company policy.
    • Ensure compliance with federal, state and local regulations and Company policy at all times.
    • Perform all other duties as assigned.

    Supervisory Responsibilities

    • Maintain staff by recruiting, selecting, orienting, and training employees.
    • Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed.
    • Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, mentoring and advising, assigning /evaluating work, and appraising job results in partnership with human resources which includes annual performance reviews.

    Knowledge and Skills

    • Strong people and department management skills.
    • Knowledge of billing principles including credits, debits, and accruals.
    • Knowledge of Billing for Midstream service companies/ Pipeline Service Companies
    • Knowledge of best in class Billing practices from Operations to actual invoicing of work services. 
    • Ability to map, determine, and implement process improvements to large scale teams. 
    • Strong interpersonal skills and ability to work well within a team and with others.
    • Strong Leadership skills with an ability to motivate direct reports.
    • Ability to organize, prioritize and manage multiple projects concurrently with minimal supervision.
    • Able to maintain high volumes of requests with quick and accurate turnaround time.
    • Strong Excel and Word, and knowledge of ERP systems.
    • Strong problem solving and analytical skills.
    • Must have excellent written and verbal communication skills and the ability to maintain confidentiality.
    • Strong documentation, research and resolution skills.
    • Ability to train on complex billing concepts, policies, and procedures to diverse groups of people.
    • Detail oriented, professional attitude, reliable, team player.
    • Demonstrated people management skills; ability to motivate diverse groups of people to meet critical deadlines; conflict resolution.
    • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Knowledge of arithmetic and algebra.
    • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Firmly adheres to the values and ethics of Applus. Exhibits honesty, discretion, and sound judgment.
    • Maintains a positive “can do” outlook towards responsibilities and the team.

    Education and Work Experience

    • At least 10 years of experience in the field or in a related area including supervisory skills.
    • Bachelor’s Degree (BA/BS) in related area preferred. Experience will be substituted in lieu of Degree.
    • Experience in supervising staff of at least 5-10 employees.
    • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

    Certificates and Licenses Required

    • N/A

    Physical Activities and Requirements

    • The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • The ability to communicate information and ideas in speaking so others will understand.
    • The ability to read and understand information and ideas presented in writing.
    • The ability to choose the right mathematical methods or formulas to solve a problem.
    • The ability to see details at close range (within a few feet of the observer).
    • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
    • The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
    • The ability to add, subtract, multiply, or divide quickly and correctly.
    • Sitting:  Remaining sitting, particularly for sustained periods of time.
    • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
    • Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
    • Grasping: Applying pressure to an object with the fingers and palm.
    • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
    • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another.
    • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
    • Sedentary work: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading at distances close to the eyes.
    • In compliance with American with Disabilities Act (ADA), Applus+ will make reasonable accommodations that are appropriate and consistent within our legal obligations.

    Working Conditions

    • The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
    • Occasional visits to field sites will require employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions in temperature extremes and inclement weather.
    • Required to use personal protective equipment to prevent exposure to hazardous materials and working environment when visiting field sites.
    • The noise level in the work environment is usually quiet to moderate.
    • Must be able to be physically located in Sugar Land, Texas.

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