Applus+

  • IT Support Administrator III

    Job Locations US-TX-Houston
    Internal Title
    IT Support Administrator III - USA
    Requisition ID
    2018-2549
    # of Openings
    1
    Category
    Information Technology
  • Company Bio

    applus-logo-3inch

    Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.

     

    Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

     

    Together beyond standards.

     

    Equal Employment Opportunity/M/F/disability/protected veteran status.

    Position Purpose

    • The main function of the IT Support Administrator III role is to support the USA Business Unit by being the primary IT contact for the business in regards to support, repair, and maintenance of the company IT devices, and implementing information systems in compliance with corporate policies and processes.  

    Duties and Responsibilities

    • With minimal supervision, works independently to complete essential job functions ensuring IT best practices/guidelines are communicated and our Standard Operating Environment (SOE) practices are implemented and followed
    • Maintain and improve the SOE best practices/guidelines
    • Keep all User equipment, hardware, and mobile devices up to date with Company requirements; document when any are issued to individuals as per the Company required documentation method
    • Ensure all User equipment and hardware is in stock at all times and can be delivered anywhere in the USA within 48 hours
    • Answer 2nd line user questions through ticketing system (TOPdesk) and via phone on all IT supported devices, services, and applications
    • Anticipate IT problems and implement preventive measures where applicable.
    • Document steps to resolve common issues related to IT systems, and applications
    • Implement and monitor compliance of Applus+ and US Oil & Gas Divisional IT policies
    • Collecting and analyzing wishes for new software/hardware and advising on technical specifications to make recommendations to IT Manager, North America.
    • Maintains quality process control by following organization standards and policies
    • Maintain necessary stock of equipment to support the business
    • Perform Inventory control tasks to prevent loss
    • Build, provision, and assign hardware to new employees to support the ongoing growth of the organization for all USA branches
    • Receive defective and obsolete equipment and perform necessary decommissioning tasks
    • Other responsibilities as directed by the USA IT Systems Manager

    Supervisory Responsibilities

    • N/A

    Knowledge and Skills

    • Knowledge of at least 5 of the following technologies/methodologies:
      • TOPdesk
      • Microsoft System Center Configuration Manager (SCCM)
      • PowerShell
      • Microsoft Active Directory
      • Cisco Networking
      • Windows Deployment Services
      • SolarWinds Orion
      • Cisco Unified Communication Manager (CUCM)
      • Cisco Unity
      • Azure DevOps (formerly VSTS)
    • Able to change processes quickly and effectively in a fast-paced and growing environment
    • Ability to quickly adapt the IT environment with company’s organic growth and through acquisitions
    • Detail orientated, and deadline driven
    • Strong organizational, multi-tasking, and problem-solving skills
    • Effective communication skills, both verbal and written, to diverse groups of people
    • Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
    • Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
    • Must have developed excellent customer service skills
    • Apply ITIL within the department and monitor SLA’s
    • Must be a good team player and work well with others
    • Firmly adheres to the values and ethics of Applus+. Exhibits honesty, discretion, and sound judgment.

    Education and Work Experience

    • Bachelors' degree in Business Administration, Computer Science, Information Systems or Management Information Systems or equivalent experience
    • 5+ years of experience in an IT Support Role
    • ITIL Knowledge or willing to get certified in ITIL Foundation
    • Experience with Application Deployment and Policy Management
    • Experience with Windows Deployment through WDS or SCCM

    Certificates and Licenses Required

    • N/A

    Physical Activities and Requirements

    • The ability to listen to and understand information and ideas presented through spoken words and sentences
    • The ability to communicate information and ideas in speaking so others will understand
    • The ability to read and understand information and ideas presented in writing
    • The ability to lift 50lbs intermittently.
    • Sitting: Remaining sitting, particularly for sustained periods of time
    • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
    • The ability to communicate information and ideas in speaking so others will understand.
    • The ability to read and understand information and ideas presented in writing.
    • The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
    • The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
    • The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
    • Reaching: Extending hand(s) and arm(s) in any direction
    • Standing: Remaining upright on the feet, particularly for sustained periods of time
    • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
    • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
    • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
    • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
    • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading at distances close to the eyes.
    • In compliance with American with Disabilities Act (ADA), Applus+ will make reasonable accommodations that are appropriate and consistent within our legal obligations.

    Working Conditions

    • The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
    • The noise level in the work environment is usually quiet to moderate.
    • Overtime required during the week and weekend with work volume.
    • Ability to travel when required, up to 25%.
    • Must be physically located in Houston, TX

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