Applus+

  • Billing Specialist

    Job Locations US-TX-Sugar Land
    Internal Title
    Billing Specialist
    Requisition ID
    2018-2538
    # of Openings
    1
    Category
    Billing
  • Company Bio

    applus-logo-3inch

    Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.

     

    Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

     

    Together beyond standards.

     

    Equal Employment Opportunity/M/F/disability/protected veteran status.

    Position Purpose

    • This position is responsible for performing financial invoicing, administrative and clerical services in order to ensure effective, efficient, and accurate financial billing and invoicing. This includes invoice review and approval, generating invoices, performing cost tracking and analysis and ensuring compliance. The Billing Specialist must comply with established policies and procedures.

    Duties and Responsibilities

    • Responsible for the timely/accurate entry of customer billing against agreed service levels
    • Responsible for delivering customer invoices via mail, email, or web portal daily as invoices are processed.
    • Responsible for completing complex customer billing accurately and timely.
    • Provide training to team as well as assistance to team lead.
    • Keep updated records of financial transactions and customer account status.
    • Generate financial and billing reports according to company guidelines.
    • Provides guidance and instruction to team members on billing process.
    • Responsible for resolving customer billing inquiries and issues via phone and email (TopDesk).
    • Manages order volume and open order reports for specific account assignment area.
    • Provides monthly estimates on billing as required by customers.
    • Provides ad-hoc reporting as requested by internal and external customers.
    • Escalate issues in a timely manner to Team Lead for resolution.
    • Provides back-up support to Team Lead as requested.
    • Assist with other projects as needed.
    • Perform all other duties as assigned.

    Supervisory Responsibilities

    • Not Applicable

    Knowledge and Skills

    • Strong Excel and Word, and knowledge of ERP systems
    • Strong knowledge of billing processes
    • Strong problem solving and analytical skills
    • Ability to organize, prioritize, and perform multiple tasks with minimal supervision
    • Able to maintain high volumes of requests with quick and accurate turnaround time
    • Detail oriented, professional attitude, reliable Good interpersonal skills
    • Must have excellent written and verbal communication skills and the ability to maintain confidentiality.
    • Ability to work well within a team and with others
    • Ability to train on basic billing concepts, policies, and procedures
    • Firmly adheres to the values and ethics of Applus+. Exhibits honesty, discretion, and sound judgment.
    • Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
    • Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

    Education and Work Experience

    • High School Diploma or G.E.D. required. Achieved or in process of obtaining a college degree preferred
    • At least 3 year of experience in the field or in a related area

    Certificates and Licenses Required

    • N/A

    Physical Activities and Requirements

    • The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • The ability to read and understand information and ideas presented in writing.
    • The ability to communicate information and ideas in writing so others will understand.
    • The ability to choose the right mathematical methods or formulas to solve a problem.
    • The ability to see details at close range (within a few feet of the observer).
    • The ability to communicate information and ideas in speaking so others will understand.
    • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
    • The ability to add, subtract, multiply, or divide quickly and correctly.
    • The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
    • The ability to identify and understand the speech of another person.
    • Reaching: Extending hand(s) and arm(s) in any direction
    • Standing: Remaining upright on the feet, particularly for sustained periods of time
    • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
    • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
    • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling
    • Grasping: Applying pressure to an object with the fingers and palm
    • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
    • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
    • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
    • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
    • In compliance with American with Disabilities Act (ADA), Applus+ will make reasonable accommodations that are appropriate and consistent within our legal obligations.

    Working Conditions

    • The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes
    • The noise level in the work environment is usually quiet to moderate.
    • May be requested to work overtime and weekends occasionally

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