• Field Force Project Manager

    Job Locations US-TX-Sugar Land
    Internal Title
    Field Force Process Owner
    Requisition ID
    # of Openings
  • Company Bio


    Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.


    Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

    Together beyond standards!

    Position Purpose

    • The purpose of the Field Force Process Owner is to lead and manage projects related to Field Force. This individual is accountable to the VPs and is an intermediary between all stakeholders in the organization. Understands the broad vision and objectives of Field Force and has a high level of technical knowledge of the Field Force Solution.  Also, has the skill and ability to perform requirements as internal change agent.  This position is responsible for taking a leadership role in the projects assigned including reporting, resolving, and escalating issues as they arise.

    Duties and Responsibilities

    • Define vision, objectives, goals, and metrics for Field Force application and associated interfaces by working with the different Business Units and Operations ensuring an aligned vision between the two and Applus North America.
    • Working with the BIM define and refine Field Force processes as appropriate to any changes and modifications.
    • Collect requirements from Field Force application users and maintain on-going log.
    • Participate in decisions to approve major enhancements with senior leadership (new budget impact).
    • Approve minor enhancements in collaboration with BIM (existing budget).
    • Work with Business Innovation Systems (BIS) to manage new and changed Field Force requirements.
    • Ensure 3rd Party developers are meeting timelines, objectives, and deliverables.
    • Maintain process documentation ensuring quality control and accurate process documentation and workflows at all time.
    • Maintain all Field Force user manuals and quick reference guides in the Top Desk knowledgebase.
    • Develop training program and revise as required; ensure Business Unit and operational feedback in all training programs is captured in order to meet field and operational requirements.
    • Deliver Field Force process training in the Business Units ensuring proper knowledge transfer and ability of field and operational staff to fully understand and comply with Field Force automation requirements.
    • Deliver training specific to the Field Force application device (Tablet and WINDOWS10 client).
    • Work with development team to deploy enhancements for hardware and software.
    • Develop and deliver communications working with operations, Business Unit Leaders, and Applus North America Corporate Communications personnel.
    • Maintain Field Force permissions (assignment groups) ensuring security requirements are met at all times.
    • Oversee level 1 support, level 2 support for hardware and software and level 3 support.
    • Consult with Field Force application users before, during and after project to resolve problems and to provide ongoing support.
    • Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
    • Follow and enforce the Company required safe work practices and procedures at all times.
    • Follow and enforce Company policies at all times.
    • Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally.
    • Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment and Safe Practices per company policy.
    • Perform all other duties as assigned.

    Supervisory Responsibilities

    • Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed.
    • Train, mentor and guide technicians and other staff in correct field force automation requirements and processes.

    Knowledge and Skills

    • Strong leadership, project management, analytical, problem solving skills and conflict resolution skills, ability to gain consensus through mediation/collaboration.
    • Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be completed.
    • Firmly adheres to the values and ethics of Applus+. Exhibits honesty, discretion, and sound judgment.
    • Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
    • Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
    • Must be a self-starter with a very results-oriented and proactive work approach that gets the job done.
    • Ability to identify key objectives, risks and drivers and create plans to manage these elements. Demonstrated ability to gather, interpret and present complex data.
    • Excellent interpersonal, oral and written skills, including ability to communicate effectively with customer management.
    • Proficient in project management applications, as well as Microsoft Office.
    • Ability to multi-task and properly execute multiple simultaneous assignments without sacrificing efficiency or quality of the work.
    • Be capable of developing written work instructions from approved general procedures.
    • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Knowledge of arithmetic and algebra.
    • Ability to organize, prioritize, and perform multiple tasks with minimal supervision.

    Education and Work Experience

    • Bachelor’s (BS/BA) in Business or other related discipline, preferred.
    • Requires ten plus (10+) years of project management experience and/or equivalent combination of education and experience.
    • Experience in a Field Testing, Inspection and Certification organization is preferred.
    • Experience managing projects involving technological improvements for manual processes, preferred.

    Certificates and Licenses Required

    • Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.
    • PMP Certification
    • Lean Kaizen training and experience
    • Six Sigma Blackbelt

    Physical Activities and Requirements

    • The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • The ability to communicate information and ideas in speaking so others will understand.
    • The ability to read and understand information and ideas presented in writing.
    • The ability to identify and understand the speech of another person.
    • The ability to choose the right mathematical methods or formulas to solve a problem.
    • The ability to see details at close range (within a few feet of the observer).
    • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
    • The ability to add, subtract, multiply, or divide quickly and correctly.
    • Standing: Remaining upright on the feet, particularly for sustained periods of time
    • Sitting: Remaining sitting, particularly for sustained periods of time
    • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
    • Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
    • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
    • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another.
    • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
    • Sedentary work: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive readings at distances close to the eyes.
    • In compliance with American with Disabilities Act (ADA), Applus RTD will make reasonable accommodations that are appropriate and consistent within our legal obligations.

    Working Conditions

    • The physical environment requires the employee to mostly work inside what would normally be considered an office environment.
    • May occasionally walk on slippery or uneven surfaces
    • The noise level in the work environment is frequently loud when working on project site.
    • Overtime required during the week and weekend with work volume
    • Ability to travel when required, nationally and internationally, up to 25% of the time
    • Home location must be physically located in Houston, Texas or surrounding area.


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