Applus+

IT Computer Technician – USA

Job Locations US-TX-Sugar Land | US-CA-Bakersfield
Internal Title
IT Computer Technician – USA
Requisition ID
2018-2073
# of Openings
1
Category
IT Network

Company Bio

applus-logo-3inch

Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.

 

Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

 

Together beyond standards.

 

Equal Employment Opportunity/M/F/disability/protected veteran status.

Position Purpose

  • The main function of the IT Computer Technician role is to support the USA Business Unit by providing hardware support to all staff on company supported applications.  Participate as a member of the IT department and represent the IT department corporate policies and processes. 

Duties and Responsibilities

  • Perform Install and preparation of end user hardware (PCs, VoIP Hardware, and Mobile Devices)
  • Assist with preparing and receiving hardware equipment shipments. 
  • Assisting the local IT Support (1st line) with hardware/software installations and support.
  • Respond to user inquires via IT Ticketing System (TOPdesk) and via phone on all company supported applications.
  • Serve as a liaison between local staff and the Applus IT Department to resolve issues; communicate problems and implement preventative measures; train and assist users in maximizing use of company applications.
  • Collecting and analyzing wishes for new software/hardware and advising on technical specifications.
  • Perform all other duties as assigned.

Supervisory Responsibilities

NA

Knowledge and Skills

  • Must have developed excellent customer service skills.
  • Must be a good team player and work well with others.
  • Good written and verbal communication skills in English.
  • Firmly adheres to the values and ethics of Applus.  Exhibits honesty, discretion, and sound judgment.
  • Knowledge on installation of Windows 7 or later and basic administration.
  • Knowledge on hardware repair, memory and disk replacements, etc.

Education and Work Experience

  • High school diploma or equivalent required.
  • CompTIA A+ Certification or similar knowledge.
  • Experience with the disassembly of desktop and laptop computers.
  • Experience installing Windows 10 using an automated or semi-automated install process.
  • Experience working with an Active Directory environment.

Certificates and Licenses Required

NA

Physical Activities and Requirements

  • The ability to listen to and understand information and ideas presented through spoken words and sentences
  • The ability to communicate information and ideas in speaking so others will understand
  • The ability to read and understand information and ideas presented in writing
  • Sitting:  Remaining sitting, particularly for sustained periods of time
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
  • The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down.  It does not involve performing the activities while the whole body is in motion.
  • The ability to tell when something is wrong or is likely to go wrong.  It does not involve solving the problem, only recognizing there is a problem.
  • The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  • The ability to quickly and repeatedly adjust the controls of a machine/equipment or a vehicle to exact positions.
  • The ability to communicate information and ideas in speaking so others will understand.
  • In compliance with American with Disabilities Act (ADA), Applus+ will make reasonable accommodations that are appropriate and consistent within our legal obligations.

Working Conditions

  • The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes
  • May occasionally walk on slippery or uneven surfaces.
  • The noise level in the work environment is usually quiet to moderate.
  • Overtime required during the week and weekend with work volume

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