Operations Manager

Internal Title
Operations Manager
Requisition ID
# of Openings

Company Bio


Applus+ is one of the world’s leading testing, inspection and certification companies with its North American headquarters in Sugarland, Texas, USA. We provide specialized non-destructive testing, inspection, engineering, and manpower services, located in the center of numerous unique industries which provides our employees with a broad range of experience.


We provide NDT, engineering, manpower and inspection services in all aspects of the aerospace, power, and oil and gas industries, including exploration, transmission, refining, and storage facilities.


Equal Employment Opportunity/M/F/disability/protected veteran status

Position Purpose

  • The purpose of the Operations Manager is to plan, direct, and coordinate activities, while ensuring productivity and quality related to the daily operations of assigned locations. Responsible to drive sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of NDE strategies in both a safe environment and in compliance with company quality standards, policies, procedures, and expectations. 

Duties and Responsibilities

  • Manage and oversee all operations for the service in for a specific location / region; this includes working with the USA Operations Manager, Operations Manager, and other staff to ensure customer expectations are met at all times.
  • Ensure that local service line delivery is on time, meets quality requirements and safely executed per the customer and the company’s expectations.
  • Supervise, coordinate, or schedule the activities of field technicians and assistants; this includes providing technical support and knowledge to field crews and coordinating work activities with customer requests.
  • Ensure Quality, Safety, and Operational policies are being adhered to; take corrective action when needed to address any deficiencies.
  • Determine operational requirements including resources needed, training required, project scope and schedule; define and establish operational priorities; and achieve financial objectives for the specific location / region / service line.
  • Conduct site visits (as required) for project start-ups, safety audits, performance audits and client relations.
  • Review and forecast P&L with the Service Line Operations Manager, USA as it relates to the assigned locations within the region.
  • Monitor performance ensuring financial, safety, quality and customer objectives are in line with the established initiatives.
  • Ensure operational excellence for the by measuring key performance indicators such as client satisfaction, utilization and company goals.
  • Confer with managerial or technical personnel, other departments, to resolve problems or to coordinate activities.
  • Review and monitor spending by tracking labor efficiency, costs, and other related items that impact profitability; initiate correct actions as required.
  • Ensure compliance and maintenance of corporate practices such as forecasting, accruals and billing as required.
  • Report any deficiencies in operational and service level non-conformances to the Operations Manager, USA.
  • Consult with clients before, during and after project to resolve problems and to provide ongoing support.
  • Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
  • Follow and enforce the Company required safe work practices and procedures at all times.
  • Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally
  • Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment and Safe Practices per company policy.
  • Perform all other duties as assigned.

Supervisory Responsibilities

  • Maintain staff by recruiting, selecting, orienting, and training employees
  • Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed
  • Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources
  • Review, validate, and approve reporting employees’ timesheet and reports.
  • Train, mentor and guide technicians in correct operational activities including NDT techniques, safety, and quality requirements and processes.

Knowledge and Skills

  • Extensive knowledge of industry standards and NDE methodologies is preferred
  • Strong leadership, project management, analytical, problem solving skills and conflict resolution skills, ability to gain consensus through mediation/collaboration.
  • Willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be completed.
  • Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Firmly adheres to the values and ethics of Applus+. Exhibits honesty, discretion, and sound judgment.
  • Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
  • Must be a self-starter with a very results-oriented and proactive work approach that gets the job done.
  • Ability to identify key objectives, risks and drivers and create plans to manage these elements. Demonstrated ability to gather, interpret and present complex data.
  • Excellent interpersonal, oral and written skills, including ability to communicate effectively with customer management.
  • Proficient in project management applications, as well as Microsoft Office.
  • Ability to multi-task and properly execute multiple simultaneous assignments without sacrificing efficiency or quality of the work.
  • Be capable of developing written work instructions from approved general procedures.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of arithmetic and algebra
  • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to organize, prioritize, and perform multiple tasks with minimal supervision.
  • Proficient in public speech for communication to internal and external stakeholders.
  • Must have analytical capabilities for customer needs assessment and solutions identification.
  • A sense of urgency, good attention to detail, and follow-thru.
  • Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Knowledge of Industry Codes.
  • Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
  • Firmly adheres to the values and ethics of Applus RTD USA. Exhibits honesty, discretion, and sound judgment.
  • Strong computer skills, specifically excel.
  • Ability to organize, prioritize, and perform multiple tasks with minimal supervision.

Education and Work Experience

  • High School Diploma or equivalent.
  • Bachelor’s (BS/BA) in Business or other related discipline preferred.
  • Requires ten plus (5+) years of project management and/or field supervisory experience and/or equivalent combination of education and experience.
  • Five (5) years of experience in inspection related activities in the service line required.

Certificates and Licenses Required

  • Certification as an Inspector required in most cases.  Extensive practical experience required.
  • NDT Level II certification in 1 or more ANDT methods: TOFD, Phased Array, LPIT, Handyscan, Rotoscan, etc.
  • NDT Level II certification in at least 2 of 4 CNDT methods MT, PT, RT, UT: UT and MT preferred.
  • Project Management Professional Certification preferred.
  • Lean Certification preferred
  • Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.

Physical Activities and Requirements

  • The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • The ability to see details at close range (within a few feet of the observer).
  • The ability to bend stretches, twist, or reach with your body, arms, and/or legs.
  • The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  • The ability to quickly and repeatedly adjust the controls of a machine/equipment or a vehicle to exact positions.
  • The ability to communicate information and ideas in speaking so others will understand.
  • The ability to read and understand information and ideas presented in writing.
  • The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
  • The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
  • Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
  • Balancing: Maintaining the body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
  • Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine
  • Crawling: Moving about on hands and knees or hands and feet
  • Reaching: Extending hand(s) and arm(s) in any direction
  • Standing: Remaining upright on the feet, particularly for sustained periods of time
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Dexterity: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
  • In compliance with American with Disabilities Act (ADA), Applus+ will make reasonable accommodations that are appropriate and consistent within our legal obligations.

Working Conditions

  • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions in temperature extremes and inclement weather. Frequently required to use personal protective equipment to prevent exposure to hazardous materials and working environment
  • May occasionally walk on slippery or uneven surfaces
  • The noise level in the work environment is frequently loud.
  • Overtime required during the week and weekend with work volume
  • Ability to travel when required, nationally, up to 50% of the time.


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